Frequently Asked Questions
Everything you need to know about our luxury cashmere essentials.
What makes NAKEDCASHMERE different from other brands?
We source the finest 100% premium cashmere directly from Inner Mongolia, eliminating middlemen to provide luxury quality at a fair, direct-to-consumer price point.
How should I care for my cashmere garments?
To maintain the softness and longevity of your pieces, we recommend hand washing in cold water with a specialized wool detergent or professional dry cleaning. Always lay flat to dry.
What is your return and exchange policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Returns are processed quickly to ensure you find your perfect fit.
Do you offer international shipping?
Yes, we ship our luxury cashmere worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and customs requirements.
How do I know which size to order?
Each product page includes a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed, cozy feel.
Does NAKEDCASHMERE offer sustainable products?
Sustainability is at our core. We focus on ethical sourcing, fair wages for our herders, and timeless designs that are meant to last a lifetime rather than a single season.